Effective Date: 27 Aug 2020
1. Collection of Personal Information
1.1 Information we collect: We may collect personal information from you when you engage with our services, visit our website, or communicate with us. The types of personal information we may collect include:
- Name, address, and contact details (e.g., phone number, email address)
- Professional qualifications and credentials
- Interpreting and translation preferences and requirements
- Payment and billing information
- Feedback and communication records
1.2 Collection methods: We collect personal information directly from you, such as when you provide information through our website, communicate with us via email or phone, or submit documents for translation or interpretation services.
2. Use of Personal Information
2.1 Purpose of use: We use your personal information for the following purposes:
- Providing interpreting and translation services as requested
- Managing and processing your requests and inquiries
- Communicating with you regarding our services, updates, and promotions
- Administering and improving our website and services
- Processing payments and invoices
- Compliance with legal obligations
2.2 Direct marketing: With your consent, we may use your personal information to send you promotional materials and information about our services. You have the right to opt out of receiving such communications at any time by contacting us directly.
3. Disclosure of Personal Information
3.1 Third-party disclosure: We may disclose your personal information to third parties in the following circumstances:
- To our service providers and contractors who assist us in delivering our services (e.g., interpreters, translators, payment processors)
- To comply with legal obligations, such as responding to lawful requests or court orders
- In connection with a business transaction, such as a merger, acquisition, or sale of assets
3.2 Cross-border disclosure: Some of our service providers or third-party recipients may be located outside of Australia. In such cases, we take reasonable steps to ensure that your personal information is protected in accordance with applicable privacy laws.
4.2 Managing cookies: You can manage your cookie preferences through your browser settings. However, please note that disabling certain cookies may affect the functionality of our website.
5. Security of Personal Information
5.1 Security measures: We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include physical, technical, and administrative safeguards.
6. Access and Correction of Personal Information
6.1 Access and correction: You have the right to access and correct your personal information held by us. If you would like to request access to or correction of your personal information, please contact us using the details provided in Section 8.
7. Complaints and Concerns
7.1 Complaints process: If you have any concerns or complaints regarding our handling of your personal information or our compliance with applicable privacy laws, please contact us using the details provided in Section 8. We will investigate and address your concerns promptly.
7.2 External recourse: If you are not satisfied with our response to your complaint, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) or another relevant supervisory authority.
Worldwide Interpreting and Translation
Address: Suite 809, Level 8/187-189 Liverpool St, Sydney NSW 2000
Phone: 0451 082 021