FAQ's
What services does your company provide?
We provide professional interpreting and translation services in a wide range of languages.
How can I request an interpreter or translator?
You can request an interpreter or translator by filling out our online request form or by contacting our office directly.
Are your interpreters and translators NAATI certified?
Yes, all our interpreters and translators are highly qualified and NAATI certified in their respective languages.
What industries do you specialise in?
We specialise in various industries, including legal, medical, business, technology, and more.
How long does it take to get an interpreter or translator assigned?
We are available 24/7 and usually assign an interpreter or translator within 15 minutes of a request.
What languages do you offer interpreting and translation services in?
Can you provide interpreters for remote or virtual meetings?
Yes, we offer remote interpreting services, including video conferencing and telephonic interpreting.
How do you ensure the quality of your translations?
Our translations undergo a rigorous quality control process, including proofreading and editing by experienced linguists.
Can you handle large-scale translation projects?
Yes, we have the capacity and resources to handle large-scale translation projects efficiently.
Do you offer rush or urgent translation services?
Yes, we understand the importance of deadlines, and we offer rush translation services for urgent projects.
How do you ensure confidentiality of sensitive documents?
We have strict confidentiality measures in place, and our interpreters and translators sign non-disclosure agreements.
What are your payment options?
We accept various payment methods, including credit cards, bank transfers, and online payment platforms.
Can you provide interpreters for court hearings?
Yes, we have experienced court interpreters who are familiar with legal proceedings.
Do you offer translation services for websites and software?
Yes, we provide website localisation and software translation services.
How do you determine the cost of translation services?
The cost is based on factors such as language pair, complexity, word count, and turnaround time. We provide detailed quotes.
How do you determine the cost of interpreting services?
The cost is based on factors such as language pair, complexity, time and location. We provide detailed quotes.
Can you provide NAATI certified translations for official documents?
Yes, we offer NAATI certified translations for official documents such as birth certificates, marriage certificates, and diplomas/degrees.
What file formats do you accept for translation projects?
We accept a wide range of file formats, including Word documents, PDFs, Excel spreadsheets, and more.
Do you have interpreters available for international travel assignments?
Yes, we can provide interpreters for international travel assignments upon request.
Can you accommodate last-minute changes to interpreting or translation requests?
We will do our best to accommodate last-minute changes, depending on the availability of interpreters or translators.
Do you offer on-demand Requests?
Yes, we are open 24/7 and can handle on-demand requests.
Are your translations suitable for official use in government or legal settings?
Yes, our translations are accurate and suitable for official use in various settings, including government and legal.
How do I cancel or reschedule an interpreting or translation appointment?
Please contact our office in writing as soon as possible to cancel or reschedule an appointment.
What qualifications and experience do your interpreters and translators have?
Our interpreters and translators have relevant qualifications, NAATI certifications, and extensive experience in their respective fields.
Can you provide simultaneous interpreting for conferences and events?
Yes, we have experienced interpreters who specialize in simultaneous interpreting for conferences and events.
How do I provide feedback on the quality of an interpretation or translation?
We appreciate feedback. You can provide feedback by contacting our office via phone or email.
Can you handle translations that require specialised terminology?
Yes, we have translators with expertise in various specialized fields, including technical, medical, legal, and more.
Do you offer proofreading services for translations I've done myself?
Yes, we provide proofreading services to ensure accuracy and quality in translations done by others.
Can you provide interpreters or translators for languages not listed on your website?
We strive to accommodate all language requests. Please contact our office to discuss your specific needs.
How can I become an interpreter or translator for your company?
If you are interested in joining our team, please visit our Careers page on our website for information on how to apply.
Can you provide a cost estimate before I commit to a translation project?
Yes, we can provide a detailed cost estimate based on the information you provide about the project.
Can I request the same interpreter or translator for subsequent assignments?
We will do our best to accommodate such requests, depending on the availability and scheduling of the interpreter or translator.
Are your interpreters and translators native speakers of the target language?
Yes, whenever possible, we assign interpreters and translators who are native speakers of the target language for better linguistic accuracy.
Can you provide certified interpreters for medical appointments?
Yes, we have certified medical interpreters who are trained to assist in medical settings.
Can you handle translation projects with tight deadlines?
Yes, we have a team of translators who can work efficiently to meet tight deadlines for translation projects.
How long does it take to receive a translation quote?
We strive to provide translation quotes within 15 minutes of receiving the necessary project details.
Can you provide interpreters for phone or video calls?
Yes, we offer over-the-phone interpreting (OPI) and video remote interpreting (VRI) services for phone or video calls.
Do you offer localisation services for marketing materials?
Yes, we provide localisation services to adapt marketing materials to the cultural and linguistic nuances of the target audience.
Can you provide interpreters for community events or workshops?
Yes, we have interpreters experienced in community settings who can assist with events or workshops.
Do you provide translation services for personal documents?
Yes, we offer translation services for personal documents such as passports, driver's licenses, and immigration-related documents.
Can you assist with interpreting during job interviews?
Yes, we can provide interpreters for job interviews to facilitate effective communication between parties.
Are your interpreters and translators familiar with Australian cultural nuances?
Yes, we have interpreters and translators who are knowledgeable about Australian culture and language variations.
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